Introduction

Welcome to shikibuton.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services and products. We are committed to protecting your privacy and handling your personal information in a responsible manner. By using our site, you acknowledge and agree to the practices described in this policy.

We respect your privacy and strive to provide a safe, secure experience. If you have any questions about this policy, contact us using the information provided at the end of this document.

Data Collection

We may collect several types of information to operate effectively and provide a personalized experience. This includes:

• Personal information you provide directly, such as your name, email address, shipping and billing addresses, phone number, and payment details when you place an order or create an account.
• Account and order information, including products you view, purchases, returns, and communication history with our support team.
• Browsing and usage data, such as pages visited, time spent on pages, click-through patterns, search queries, device information, browser type, and IP address.
• Location data, which may be inferred from your IP address or provided by you, to offer localized content and shipping options.
• Information from third parties, such as service providers, analytics partners, and payment processors, to help with fraud prevention, analytics, and order fulfillment.

We collect this information through various means, including when you register an account, place an order, subscribe to newsletters, fill out forms, participate in surveys, use our features, or interact with customer support. We may also collect data automatically through cookies, web beacons, and similar technologies.

Usage of Information

We use the information we collect to provide, maintain, and improve our services and products. Specific uses include:

• Processing and fulfilling orders, including payment processing, shipping, and communication about order status.
• Personalizing your experience by recommending products in Bedding, Pillows, Mattress Toppers, Latex Mattress Toppers, Contour, Pillow Covers & Shams, Decorative Pillows, Home Decor, Clothing and Accessories, Bath Robes, Loungewear, Table, Crockery, Duvet Covers and Bed Skirts, Accessories, Decor, Mattress Topper categories, and related items.
• Managing your account, including password recovery, customer support, and account settings.
• Communicating with you about orders, promotions, updates, and policy changes, if you have opted in to receive such communications.
• Improving our products, services, and website functionality through analytics and feedback.
• Detecting and preventing fraud, misuse, and security breaches, and ensuring compliance with legal obligations.

Data Protection & Security

We implement reasonable and appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure data transmission using industry-standard encryption (e.g., TLS) for data in transit and encryption at rest where applicable.
• Access controls and authentication to limit who can view or use personal data.
• Regular monitoring, security assessments, and vulnerability management to identify and remediate risks.
• Vendor and processor due diligence to ensure third parties handling your data adhere to equivalent privacy and security standards.
• Data minimization and retention policies to reduce the amount of data stored and retained only as long as necessary for business or legal purposes.

While we strive to protect your information, no system is completely secure. You can help by using strong passwords, keeping your account information up to date, and promptly notifying us of any suspected security incidents.

User Rights & Contact Information

You have rights regarding your personal data, subject to applicable laws. These may include:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may request corrections to inaccurate or incomplete data.
• Deletion: You may request deletion of your personal data in certain circumstances, subject to legal retention requirements.
• Restriction: You may request restriction of processing under certain conditions.
• Objection: You may object to certain processing activities, including direct marketing, based on your rights under applicable laws.
• Portability: You may request a data portability copy of your information in a structured, commonly used, and machine-readable format where applicable.

To exercise these rights or for privacy-related inquiries, please contact shikibuton.com using the methods below:

Email: privacy@shikibuton.com

Postal mail: shikibuton.com, Attn: Privacy Department, 123 Comfort Lane, Suite 200, San Diego, CA 92101, USA

You may also contact us through our form on the website or by calling our privacy line during business hours.